Support Ticket & Request Form Templates
Turn requests into tidy, actionable tickets. These templates cover customer support, bug reports, feature requests, refund requests, RMA returns and internal IT help desks — each asks the right questions up front so you can resolve issues faster.
6 templates
Support Ticket Form
Category, priority, description and an optional screenshot.
Bug Report Form
Steps to reproduce, expected vs actual, browser and a screenshot.
Feature Request Form
Collect ideas with the problem, proposed solution and priority.
Refund Request Form
Order number, amount, reason and supporting files.
IT Help Desk Form
Internal IT requests: device, department, urgency and details.
RMA Request Form
Return merchandise authorisation for faulty products under warranty.
Choosing a template: Support & Requests
Support Ticket Form captures category, priority and an optional screenshot, which is usually enough for a small team. Bug Report adds steps to reproduce, expected versus actual behaviour, browser details and screen recordings.
Feature Request separates the problem from the proposed solution, Refund Request collects order details and proof of purchase, RMA Request handles faulty products under warranty with serial numbers and photos, and IT Help Desk routes internal requests by department and urgency. Forward any of them to Slack or a webhook to create tickets automatically.
Support & Requests: frequently asked questions
Can these forms create tickets in my help desk tool?
Yes — use a webhook to send each submission to your help desk or issue tracker. Many teams also post them to a Slack channel for triage.
Can customers attach screenshots?
Support Ticket, Bug Report and Refund Request include file uploads. Files up to 5 MB each are stored securely and linked in the submission.
How do customers know their request was received?
They see your success message straight away. The email field also lets you reply directly from the notification email.
Do I need a server to run these support forms?
No. Each template posts to api.formclick.io, so Formclick is the backend. Paste the HTML into any static site, page builder or framework, add your access key, and submissions arrive in your dashboard and inbox.